coheMON Service Desk
  1. coheMON Service Desk
  2. EFRE-FESR BZ Support

EFRE-FESR BZ Support

Welcome! You can raise a request for ERDF Bolzano using the options provided.

Fix an account problem

Get help in case you cannot access the desired service

Indicate as much details as possible, such as account ID, type of account used, if you have a problem in getting associated to your organisation etc

Required fields are marked with an asterisk*
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