{"xsrfToken":"73d070a628220fbf419e318af58dec408f5650a3_lout","branding":{"id":"6","key":"itat","name":"Interreg IT-AT Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0070de","headerLinkHoverBGColor":"#0070de","headerBadgeColor":"#0070de"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the coheMON Service Desk","sharedPortalName":"coheMON Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"helpCenterTitle":"Benvenuto nel Service Desk di coheMON","sharedPortalName":"Service Desk coheMON","localeDisplayName":"Italian (Italy)"},"de-DE":{"helpCenterTitle":"Willkommen beim Service Desk von coheMON","sharedPortalName":"coheMON Service Desk","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the coheMON Service Desk","sharedPortalName":"coheMON Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#586193","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5894fe68-e1a5-496f-8f67-8637416b8479/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYjFkMWE3OS1hMGE0LTQ3M2QtYjhmOS1mNzJkYmU0M2E1ZTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU4OTRmZTY4LWUxYTUtNDk2Zi04ZjY3LTg2Mzc0MTZiODQ3OSI6WyJyZWFkIl19LCJleHAiOjE3NTAwOTczOTMsIm5iZiI6MTc1MDA5Njc5M30.ENz-NZnhX-KccJMK-UtEVVKDPmf3B4iuTLLXxNMTlLY&client=cb1d1a79-a0a4-473d-b8f9-f72dbe43a5e3&height=300&mode=fit","bannerMediaApiFileId":"5894fe68-e1a5-496f-8f67-8637416b8479","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"itat","projectId":10007,"serviceDeskId":6,"name":"Interreg IT-AT Support","description":"<p>Welcome! You can raise a request for Interreg IT-AT using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"92","name":"Fix an account problem","descriptionHtml":"<p>Indicate as much details as possible, such as account ID, type of account used, if you have a problem in getting associated to your organisation etc</p>","callToAction":"Fix an account problem","introHtml":"<p>Get help in case you cannot access the desired service</p>","icon":10504,"iconUrl":"https://cohemon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[26],"key":""},{"id":"90","name":"Get assistance","descriptionHtml":"<p>Indicate as much details as possible, like account ID, type of account used, browser type and version, screenshot and URL of the page where the malfunction occurred, error code, etc</p>","callToAction":"Get assistance","introHtml":"<p>Report a technical malfunction or request an intervention</p>","icon":10505,"iconUrl":"https://cohemon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[26],"key":""},{"id":"91","name":"Get information","descriptionHtml":"<p>Receive information on the implementation of the cooperation programme, project submission, programme management, amendments, information and communication measures, as well as information on the certification procedure and eligibility of expenditure</p>","callToAction":"Get information","introHtml":"<p>Get information about the implementation of the Interreg Italy-Austria cooperation programme</p>","icon":10491,"iconUrl":"https://cohemon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[26],"key":""},{"id":"134","name":"Data change request","descriptionHtml":"","callToAction":"Data change request","introHtml":"","icon":10481,"iconUrl":"https://cohemon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""},{"id":"88","name":"Development request","descriptionHtml":"","callToAction":"Development request","introHtml":"","icon":10511,"iconUrl":"https://cohemon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"93","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://cohemon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"127","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"","icon":10466,"iconUrl":"https://cohemon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""}],"reqGroups":[{"id":26,"name":"Common Requests"}],"orderMapping":{"26":[92,90,91]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITAT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYjFkMWE3OS1hMGE0LTQ3M2QtYjhmOS1mNzJkYmU0M2E1ZTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAwOTc5OTMsIm5iZiI6MTc1MDA5Njc5M30.rmjvKIBqzb8k5RsrQG07gZwKu0S9ZSlRSa3YLg141P8","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"cb1d1a79-a0a4-473d-b8f9-f72dbe43a5e3","tokenDurationInMins":20}},"reqCreate":{"id":90,"projectId":10007,"form":{"name":"Get assistance","descriptionHtml":"<p>Indicate as much details as possible, like account ID, type of account used, browser type and version, screenshot and URL of the page where the malfunction occurred, error code, etc</p>","callToAction":"Get assistance","intro":"<p>Report a technical malfunction or request an intervention</p>","instructions":"<p>Indicate as much details as possible, like account ID, type of account used, browser type and version, screenshot and URL of the page where the malfunction occurred, error code, etc</p>","icon":10505,"iconUrl":"https://cohemon.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10069","fieldConfigId":"10181","label":"Project","description":"14-20: ITATxxxx - 21-27: ITAT-xx-xxx / DRAFT-xx-xxx","descriptionHtml":"<p>14-20: ITATxxxx - 21-27: ITAT-xx-xxx / DRAFT-xx-xxx</p>","required":false,"displayed":true,"defaultObject":"ITAT","presetValues":[],"defaultObjectAsJson":"\"ITAT\""},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10067","fieldConfigId":"10174","label":"URL","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/90","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/90","calendarParams":{"firstDay":0,"date":"2025-06-16T19:59:54+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYjFkMWE3OS1hMGE0LTQ3M2QtYjhmOS1mNzJkYmU0M2E1ZTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAwOTc5OTQsIm5iZiI6MTc1MDA5Njc5NH0.7iAWwafIg2keE6X4izmnxG7dX2XeBGLo9umSlKNIitc","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"cb1d1a79-a0a4-473d-b8f9-f72dbe43a5e3","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}